Audra Stafursky

A scalable, dynamic system to assist patients requiring a physician transfer at any stage of their healthcare journey

• Developed a physician off-boarding system that triggers idempotent advocate workflows to prevent patient loss.
• Designed a PostgreSQL view table for a performant and comprehensive patient status dashboard, enabling proactive patient transfer management for administrators.
• Improved patient experience by enabling self-service transfer of care scheduling.
• Collaborated with product to simplify complex requirements around handling timelines for patient transfer, making the system easily understandable.

Generative AI chatbot, Polaris, allows advocates to ask informative questions and supports finding the optimal next steps for patients.

• Led the front-end development of a highly interactive and visually rich interface, incorporating advanced state management with Zustand and custom styling to provide clear feedback and a superior user experience.
• Optimized performance and user experience tradeoffs ensuring a seamless and efficient user interaction.
• Built safety nets through prompt engineering to guarantee the chatbot does not expose model training details, information about different patients, or give medical advice.
• Integrated dynamic Rive animations in partnership with a designer to visually enhance the chatbot logo and provide intuitive state transitions, improving the overall user experience and engagement.

Redesigned the physician scheduling calendar to improve usability, scheduling flexibility, and event accuracy across timezones and daylight saving transitions.

• Rebuilt the calendar using React FullCalendar library, integrating manual and Google Calendar events with improved UI responsiveness.
• Added recurring event support via the iCalendar RRULE standard and introduced ad-hoc free hours for flexible scheduling.
• Developed automated tests ensuring correct event rendering across timezones and DST shifts.
• Partnered with the product team to deliver iterative releases without disrupting existing physician booking workflows.

Agentic AI solution for improving client experince and reducing call center costs.

• Led development of essential APIs to bridge critical business logic gaps in legacy systems.
• Directed a cross-functional team as Senior Architect, managing complex technical and organizational constraints.
• Enabled voice-driven AI agents that reduced call center operational costs through system modernization.
• Delivered a project presentation at a company tech conference, reaching ~300 attendees in person and 500+ via livestream.

SaaS platform for advisor client relationship management

• Delivered a modern, secure authentication experience using Auth0, including custom UI enhancements recognized by leadership.
• Led collaboration between engineering and product to design and launch a self-service registration flow, increasing monthly active users.